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How to escalate queries

The team endeavours to respond to email queries as quickly as it can. If you haven't received a response to an email, please escalate your query according to the timescales below:

Non-urgent: If no response is received after 2 weeks, please re-send to the team generic email address and cc to team manager.

Urgent: If no response is received after 1 week, please re-send to the team generic email address and cc to team manager.